The Tocumen International Airport, the main airport in Panama, has launched a convenient passenger registration service through modern self-service kiosks integrated with airlines, which will offer a simplified technological solution to the complete registration of passengers, through of safe and fluid management for national and international trips.
It consists of 35 kiosks, whose progressive development has been carried out under the auspices of the International Civil Aviation Organization (ICAO), with an investment of $ 1.2 million, an initiative that included civil works, equipment supply, technological platform, maintenance preventive, and installation.
These kiosks have been placed in the departure or check-in area (level 200) of the current passenger terminal of Tocumen International Airport and are equipped with a scanning system for reading documents in multiple languages, which allows the passenger to manage themselves same the more administrative aspect of the passport control, the registration of your suitcases, the printing of cigarette butts, the board address or update your frequent flyer number; as well as having all the detailed information of the airlines, flights and schedules to select the corresponding itinerary.
The technological platform of these kiosks obtains the documentary information by digitally scanning the passport of each passenger and instantly contrasts it with the lists of information of the airlines that have already been integrated into the system, such as the Panamanian, Copa Airlines or the United States, American Airlines. There are currently 13 certified airlines for the use of these kiosks, and it is expected that they will gradually join the use of this service.
Once the user finishes his automatic registration, the check-in kiosk will print a voucher with a barcode, which will be presented along with his luggage to the officers of the airlines that are part of the platform, to authorize its advance to the security / immigration control and continue with your journey through the air terminal until boarding the plane.
According to the administration of the Tocumen International Airport, “this self-service solution guarantees a safe service to passengers and at the same time streamlines the registration processes of passengers; a key differentiator in the global value-added proposal that aims to significantly reduce waiting times, in addition to allowing greater autonomy and choice, simplifying operations within the air terminal and reinforcing airline registration processes ” .
Tocumen SA, considered in 2018 as the most punctual medium-sized airport in the world, is an important hub for connections, currently serving 91 direct destinations in 37 countries in the Americas, Europe and Asia, mobilizing an average of 44,000 people a day through of 24 commercial airlines.
Copa Airlines and American Airlines have already integrated into the automated check-in system implemented by the Tocumen International Airport.